Refund policy
Last updated
You can ask for a full refund within 14 days of paying for an event. You do not need to give a reason.
How to ask for a refund
Our orders are handled by our reseller Lemon Squeezy, the Merchant of Record for all purchases. To request a refund, email us at hello@orexi.co.uk with the email address you used to pay, and the order number from your receipt if you have it. Refunds go back to your original payment method and can take up to 10 days to appear on your statement.
When a payment is refunded, the event returns to the free plan. Your event and guest list stay in your account.
After 14 days
After 14 days, payments are not normally refundable, but we may offer a refund at our discretion.
This policy does not affect your legal rights as a consumer. It forms part of our terms of service.